Introduction
DineOS is the operating system for independent restaurants — reservations, floor plan, guests, staff, vouchers, and AI in one place.
Overview
DineOS bundles every tool a restaurant needs to run a service into a single, modern application. It replaces the patchwork of spreadsheets, paper books, generic CRMs and third-party reservation tools that most independent venues juggle today. Reservations, an interactive floor plan, a unified guest CRM, staff and shift planning, digital vouchers, an embedded AI assistant, reporting, and integrations with POS, payments, accounting and communication providers all live in the same workspace.
A workspace is the top-level container for one or more restaurant locations, billing, team members, and brand settings.
Who is it for
DineOS is built for independent restaurants and small groups — from a single bistro with thirty covers a night to a regional group running ten locations. Hosts, managers, servers, kitchen staff and owners each get a tailored view that matches their role. The platform scales from a free Starter plan up to an Enterprise tier with API access and SSO.
Core principles
The product is shaped by four principles that show up everywhere in the docs:
- Operational, not just transactional. Every feature is designed to help a service run smoother tonight, not just to record what happened.
- EU-first. Data is hosted in Frankfurt, and GDPR controls are built into the guest CRM, not bolted on.
- Real-time. The web app, mobile app and widget all share a live state — there is no "refresh" button anywhere in the UI.
- AI as a teammate. The assistant has the same view of the data that a manager would, with the same role-based access control.